Yogesh V Jain, Director, KPlusInfotech
"Our company is trying to penetrate into the SMB business which is a high churning segment. It is important for the company to have an automated process to activate and engage with the SMB customers. Hence a process automation or digital transformation is important.
We have mapped the fragmented operating units that are directly or indirectly responsible for customer acquisition. Post a detailed analysis on the dependency and their positional sequence in the on boarding ecosystem we tried to add automation into the on boarding cycle.
The latest technology we have adopted is the Online Service Agreement which has been implemented by Leegality, it helps the customers to sign an online agreement using Aadhar card (NSDL source). We are also implementing AI based Document Management System to expedite the qualification/verification process of the customers.
Majorly, the industry is divided into two set of players, self-funded and funded ones. We are one of the few self-funded and profitable players in the market who has not out sourced the process of payment services to a third party vendor. Our core strength lies in strong after sales service and operations. Majorly serving BFSI, NBFC and government customers.”
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