Wipro's healthcare vertical gets a further boost with AI-led deals

Wipro has a strong pipeline of large artificial intelligence -led deals in the health care vertical, which stands as the third-largest vertical for the IT giant, contributing roughly 14 per cent to the company’s overall revenue. Wipro’s deal pipeline across payers and providers is fuelled by the accelerated adoption of AI and automation, Cloud computing, and data and analytics on the Cloud.

“Wipro’s deal pipeline across payers and providers is fuelled by the accelerated adoption of AI and automation, Cloud computing, and data and analytics on the Cloud. Wipro’s health care business platforms are steering a pipeline of large and medium-sized business transformations. Large deals, committed to business transformation and delivering value through AI, automation, and platform modernisation, are in the pipeline,” said Anuj Kumar, vice-president, health care, Wipro.

“AI and automation-led transformation of end-to-end business operations and IT systems modernisation and accelerating adoption of generative AI (GenAI) and Cloud computing to provide data insights for better patient care and cost of care management,” Kumar said.

Wipro’s AI and automation-enabled business platforms in the US government health care sector enabled payers to improve member experience and operational efficiency, driving high membership growth.

Wipro assisted five US health care payers in deploying over 60 attended and unattended bots across claims, billing, enrolment, and provider management.

This contact centre transformation using AI/machine learning bots helped the payer achieve a 33 per cent cost reduction and higher response rates. In terms of geographies, Wipro’s health care business is driven by strong growth in the US and increased traction in Europe. Wipro has invested $1 billion in AI to create an end-to-end innovation ecosystem with responsible AI at its core.