Wipro gains recognition for Its Six Sigma Project

Recognized by the American Society for Quality (ASQ) and voted on by attendees of the 2013 World Conference on Quality and Improvement, Wipro BPO’s Six Sigma project has been recognized as “Best Project with Organizational Impact” at the International Team Excellence Awards, Indianapolis, USA.

“We are delighted to receive this recognition from ASQ. We have consistently strived to maintain high standards of quality in delivery processes for our customers. This recognition is a wonderful testimony of Wipro BPO adding measurable business value to our customers through process excellence, collaboration and team work,” said Manoj Punja, Senior Vice-President & Global Head, Wipro BPO.

Wipro BPO’s Six Sigma Finance & Accounting project helped the client reduce “Unapplied Cash”, a key business metric. Unapplied Cash describes cash received by an organization from external end-customers, without invoice-specific information and remains in the end-customer’s account without being allocated. A high amount of unapplied cash leads to “aged outstanding” items for external end-customers and may result in incorrect financial reporting for the impacted customer collector organization. The Six Sigma project successfully helped Wipro’s customers to reduce Unapplied Cash, which in turn helped generate an accurate “receivables” report.