Wipro and Nokia sign multimillion-dollar agreement for digital workplace

Wipro and Nokia have signed a multi-million dollar deal for Wipro to restructure its employee service desk and offer seamless, real-time IT help to a global network of workers. Under the terms of the agreement, the IT company will develop a customized cloud-based artificial intelligence (AI) solution for Nokia's employees, which consists of over 86,700 users across 130 operational countries.

"Our technology cloud-based expertise, combined with our design-led approach, will provide Nokia employees a highly personalised support, allowing them to better leverage technology and deliver better value to their customers," Vinay Firake, Sr VP & MD Nordics, Wipro, said.

Designit, a Wipro company specialising in user experience strategy and implementation, will conduct user research to ensure personalised assistance is offered to employees at the right time.

This project will result in the creation of an experience-driven, omni-channel, and always-on global service desk, which will provide employees with highly flexible and secure services to empower them to effectively navigate a hybrid work environment.

"A key pillar is a modernised remote support concept that uses the latest technologies to provide seamless, secure, and efficient support, regardless of location, device, or network. Implementing this concept will empower our users to self-service their issues, give intelligent and contextual guidance, and connect users with experts," said Marije van Donk, VP, Head of User Experience, Nokia.