Winner winner…

To kick off the holidays we just want to say a big thank you to all of our customers who rely on Rescue, especially during this sometimes-stressful season. As a token of our appreciation we wanted to give back to some top technicians.

At the beginning of November we kicked off a campaign where managers or coworkers could nominate top support technicians they feel go above and beyond day in and day out. So today we are here to thank – and brag about – some of the top LogMeIn Rescue technicians!

Grand Prize Winner:

Nominated by her Manager Chad at Command Central

“Kathy uses Rescue to support our customers who need help and guidance with a complicated software product. Her dedication and patience with one particular customer has made all the difference in making sure the customer is able to perform their job in pressure situations. Kathy has spent hours using Rescue to do so.”

Additional Winners:

Nominated by Adelmo at CharEm ISD

“Mike is always going up and beyond what the customer thinks they want. He will arrive early or is always staying late to accommodate our staff. He is very knowledgeable and uses that knowledge as his strength.”

Nominated by Jeff at Evenflo

“Braden is a bright star in our IT Support staff. He continually provides fast, friendly and efficient support to any user in our organization. We were recently purchased by another company, and he jumped all in to make sure we could support multiple new users in multiple sites in the US.”

Nominated by Raju at Securifi Inc.

“Mirza is incredibly awesome in going the extra mile and making sure his customer is happy at the end of the day. He has proven that in many instances. He is very much a hard working person, who always ensures every customer is important for the company, for his team and for himself. It doesn’t matter if it’s his first call at the 9th or 10th hour, he has the same energy.”

Nominated by her Manager Rob at Affiliated Foods Midwest

“Paula is awesome. She has been working for me for about 3 years now. She provides very good customer support, and completes all assigned tasks/duties completed effectively & efficiently.”

We received many more great testimonies of Rescue remote support technicians going above and beyond. As we continue to evolve to meet your support needs, we want to say thank you!