Volkswagen Group España Distribución chooses Cognizant for digital transformation initiatives

Cognizant has been selected by Volkswagen Group España Distribución in Spain to enhance customer and partner experience and improve business processes as part of a company-wide digital transformation program.

Barcelona-based Volkswagen Group España Distribución is the distributor of vehicles, customer care services, spare parts and accessories, as well as mobility solutions, for Volkswagen, Audi, ŠKODA and Volkswagen Commercial Vehicles in the Iberian Peninsula and the Balearic Islands.

Two initiatives were designed and implemented by Cognizant experts on the Salesforce Platform. The new platform will automate and streamline fleet sales management processes and improve the customer contact center user experience. The initiatives centralize data in the cloud to provide fleet sales and services management with real-time access from anywhere, and enable greater levels of business automation, insight and decision-making.

Miguel Ángel Iglesias, CIO at Volkswagen Group España Distribución, says, “We chose Cognizant because its Salesforce practice has a proven track record of planning and delivering complex, international projects involving multiple systems, data integration and associated change management processes.”

Santosh Thomas, President, Global Growth Markets, Cognizant, says, “As part of our ongoing strategy to accelerate growth in our international business, Cognizant continues to invest in key partnerships, including Salesforce.com. Our European Customer Success Center in Barcelona provides us with the perfect vehicle to support our clients across the region in making their digital transformation a success.”