NEWS
Vijay Sethi, CIO, CHRO & HEAD CSR, Hero Motocorp Ltd.
By VARINDIA - 2019-06-27
I do not see any major change in the strategy - the fundamentals remain same – how social and digital medium can be used not just to enhance customer experience but also a source for the feedback to the organization to enhance its products and processes and become more agile and customer centric. As the new technologies evolve, the focus on analytics increases.
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