Verint Systems bags Contact Center Apps Vendor Award 2013

Global analyst and consultancy firm, Frost & Sullivan, has named Verint Systems as the “2013 Asia Pacific Contact Center Applications Vendor of the Year”, according to an announcement made by Verint.

Leveraging its innovative heritage, articulating strong customer value and commendably executing expansion strategy, Verint further strengthened its position as a leading provider of enterprise intelligence solutions in the region, shares Krishna Baidya, Research Manager, Asia Pacific ICT Practice, Frost & Sullivan.

Ady Meretz, President, Verint, Asia Pacific, said, Earning a Frost & Sullivan award is always an honour for us as it recognizes our commitment to the customer and market at large. This year, it is a particularly special honour in being recognized as the only Contact Center Applications Vendor of the Year and serves as further testament to Verint’s broad solutions portfolio and focus on delivering customer-centric workforce optimization and voice of the customer analytics solutions to help our customers achieve their key business objectives.

Verint was awarded the Contact Center Applications Vendor of the Year distinction in the enterprise vendor category based on a number of criteria, including market share, demonstrated leadership in new product introduction and innovation, breadth of products and solutions, customer and subscriber acquisitions, and business and market strategy.