Reassess digital roadmap: Use what you have learned from adapting to COVID to identify op- portunities for growth and innovation, specifically including ways to digitize interactions, facilitate customers’ transition from offline to online channels, and encourage adoption.
Maintain organizational alignment: Enterprise-wide transformation starts with organizational alignment and is realized through effective change management.
Rebalance talent strategy: Facilitate digital transformations by providing the flexibili- ty of on-demand expertise in specialized and emerging areas of knowledge. Depending on where the business is in its transformation, they can provide support to fast-track a wide range of digital transformation initiatives, from accelerating product launches and imple- menting cybersecurity strategies to providing critical skill sets during times of rapid scale. Stay agile with new models: In order to continuously adapt to evolving market needs and customer experience objectives, the internal processes have to be built with agility in mind.
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