VDA Infosolutions leveraging on edge to cloud solutions to enable effective WFH for customers

As the spread of the COVID-19 virus led the country towards lockdown, many organizations have been forced to adopt Work from Home(WFH). VDA Infosolutions is a front runner in digital transformation technologies and has immense experience in rolling out digital transformation for customers by extending onsite/offsite services. On this backdrop, Deepak Jadhav, Director, VDA Infosolutions, shares his views on thesituation, challenges faced during this time, and how Dell Technologies is supporting businesses.

There is an unprecedented spike in remote work today. How are your customers geared up for this new age of remote workforce?

Yes, it is an unprecedented and unheard-of situation, and everyone is going through it for the first time. Under such circumstances, there are three types of customers that wehave. The first type typically had some exposure to remote working but practiced it only during travel or emergency.They had their setup ready but not to full capacity. These are typically the ITeS customers who did not face too manyissues in adapting to remote working culture. The secondtype of customerswere the BFSI/large enterprises that had remote working facility only for the higher management or for selected staff due to compliance issues.These customers faced a lot of issues while adapting to the new remote working culturewith respect todevices and applications. These customers witnesseda sudden increase in demand for laptops, rebuilding images, etc. However, with time they are gradually coping with the shift. The third type of customerswerecompletely taken aback as they neither had any culture nor the setup ready. These customers suffered the most and required maximum support.

As a leading solutions provider, how is VDA Infosolutions geared to address the growing adoption of Work from Home (WFH)?

We were at the forefront of these technologies and have theexperienceand exposure in setting up digital transformation for our customers by extending onsite/off-site services. We also have complete backing from technology vendors in extending support during this critical period. What was required from us, was to replicate the remote working setup for multiple customers and extend the already existing setup for current customers. Most of our customers’ workforce was working remotely for the first time. Hence, they needed initial handholding and support. Our services team did a commendable job of handholding these new users.

In your view, what are some of the key challenges faced by employees while working remotely, especially in India? How are you working with Dell Technologies to help your customers sail through these challenges?

In India, the culture of remote work is yet to become a norm, and many people are not used to it. They face issues in terms of aproper setup to work, seamless connectivity, etc.Security is a major concern when it comes to installing an appropriate setup inapplications for access, and more. Dell Technologies offers end-to-end solutions from edge to core to cloud, including VMware that offers seamless solutions for remote working, either on prem or on cloud.

Employee experience and productivity are becoming extremely important while enabling Remote Work Solutions(RWS). Therefore, RWS is not just about devices but the entire ecosystem like displays and right peripherals too. What is your take on it?

RWS is a total experience. If a setup is good but display/camera/sound are not updated or compatible, then the users cannot work efficiently. Dell Technologies has helped to retain the same level of efficiency and productivity by delivering cutting-edge remote devices to customers.

Working remotely is also leading to crucial data being exposed to cybercriminals. How are you supporting your customer’s business-critical technology needs with Dell Technologies solutions?

We have a separate vertical for security solutions and since every customer has unique issues, our tech team has evaluated the entire process and has devised proper measures to mitigate the same. Dell Technologies and VMware havethe best of the breed remote services solutions mitigating most of the cyber security risks. We have mastered these solutions; hence,we did not face any issues.

As a leading player into IT Services and Solution in the country, can you share your experience of working with Dell Technologies? How is Dell Technologies helping you address the new customer challenges with regards to RWS?

As mentioned earlier, Dell Technologies offers end-to-end solutions from edge to core to cloud, taking care of the entire setup. Customers have a choice of buying in whichever way they are comfortable either CAPEX or OPEX mode from a single source. DellTechnologies’ local team as well entire leadership team was with us, extending full support during this crisis by guiding usandoffering all possible help to meet our customers’ expectations. They also extended financial supportby way of relaxing MDF along with free trainings topartners that helped meet the changing demands of the customers by enhancing skills of technical workforce.