V K Bhandari, Chairman & Managing Director, Supertron Electronics

“Digital Transformation provides a valuable opportunity for core of business functions and it is an important aspect for organized growth for any organisation. It is an ongoing process and investment for Supertron. The company is continuously investing on technology adaptation as on organisation. Business today increasingly demands more agile hybrid IT services and agile networking capability for getting the user experience right which is a critical part of business transformation. This goes beyond just the usability of applications for employees or external customers, and includes the experience of working with the available IT tools. Year 2020 is very critical for us from all aspect and we are putting efforts to ensure digital transformation is business process, employee effectiveness and data security. Cloud migration is one of the key action plan to achieve new level of Security, agility and efficiency, which we are working on it. 

We have use AI tool Kockpit on top of our ERP for various analysis and also integrated Eway and GST tool to reduce human intervention and digitalisation of records. We are in process of developing a CRM module a customised and integrated with ERP package which will enable our customers to have online real time placement of sales orders; AR position; credit limit request and enhancement; billing cycle etc.

In future we are going to integrate e-invoicing, e-way and GST with ERP to automate the process. Further we are also focusing on digital banking by tying with fintech companies.”