"The next revolution is in Customer service"

Q. How important is Digital Transformation for your own organization?

Digital transformation is very important. Also, we feel that it is a continuous process. It becomes more critical since we all are into IT business. Our organizations have to be examples to our clients.

Q. How have you geared your organization for this transformation? What are the latest technologies that you have adopted in recent times?

In fact, we have been seriously working on digital transformation for the last 15 years. Recently we transformed how our customers interact with us. A lot of manual processes were involved in the same. Which we almost removed completely.

Q. Mention one technology adopted by your organization that has helped you to offer better service to your customers.

We have to do lots of online meetings to be done with our clients. There are two challenges to the same the first one is scheduling the meetings and conducting meetings.

Scheduling meetings takes lots of time and effort to get arranged. We subscribed to Calendly to make that process smooth and seamless. Further, we switched over to Zoom meetings, which are integrated with Calendly.

Above all, we integrated Calendly with our CRM, so now the entire process of scheduling online meeting and CRM is integrated.

Q. Please mention the key differentiation factor of your organization in this crowded market place.

It’s said that the next revolution is in Customer service. We value that and try to build that into core of our organization. Right from inquiry to after-sales service, we make sure that every time one interacts with Enjay, one should feel the difference. That is a remarkable key differentiator for Enjay.

Q. Who are the key vendors you have engaged for Digital Transformation and Business Transformation?

Calendly and Zoom are two vendors with whom we implemented our Digital Transformation process.

Limesh Parekh
CEO, Enjay IT Solutions