The core of customer interactions understands the customer's needs and pain points

Vikas Vishwasrao, Technical Head, Acceron Infosol

Important factors for cyber security readiness

Organizations should be aware of their existing attack surface, regular cyber security risk assessment audit, more important is educating users about cyber security knowledge and awareness, essentially organizations should always have cyber security response plan ready and well documented. Factors such as zero trust security, layering of security defenses, regular security audits, cybersecurity training, understanding regulatory requirements and penalties help organizations to better prepare for cyber security readiness.

Problems faced by the CIOs/CISOs
Increasingly complex compliance and regulatory requirements, Cybersecurity talent shortage, and emerging technologies which pose a new threat to cybersecurity, Quick adoption and implementation of new technologies are few of the common problems being faced.

Commonly adopted technologies
Most common ones - API Base Integration, Mobile Technologies, AI and Machine Learning, Integration between Multiple Security Tools, Business Intelligence Tools, Cloud, IOT, Cybersecurity, Asset Inventory Management are the most prevalent technologies being adopted by many organizations to increase productivity.

To face the challenge
The core of all customer interactions is understanding the customer's needs and pain points and finding the best way to satisfy them. It begins with actively listening to the customer as they explain their issue. Essentially, to understand the correct context - follow-up questions are the better option to determine if we can address that issue to their utmost satisfaction.