Teradata to empower Rajasthan Government to improve Citizen Services & Engagement

To improve citizen services and engagement as well as increase efficiency of departmental cross-functional operations, the Government of Rajasthan is working to provide a big data analytics environment to analyze state-level data. For this project, they have chosen to collaborate with Teradata, the leading data and analytics company.

Announcing the project, Rajesh Shewani, Head of Technology and Solution Architecture, Teradata India, said, “We are pleased to collaborate with the Government of Rajasthan in its journey to help drive digital transformation as well as inclusion across the state, providing data insights that will improve the delivery of citizen services. By leveraging leading Big Data analytics solutions, the state government will be able to utilize technology to improve service delivery and drive greater citizen satisfaction, which is critical for its vision of enabling citizens’ growth and empowerment. This also creates a platform for an agile analytical system for the Rajasthan government capable of any data, analytics and type of reporting requirements. With this project, we aim to create a robust backbone for data and analytics in the state of Rajasthan.”

The Rajasthan Government aims to move from department-level silos to an integrated data and analytics environment using Teradata’s solutions. This will enable it to expand on its vision to bring greater transparency and efficiency, while also delivering citizen services to individuals across the state in a timely manner.

The “Big Data Environment project” was created to benefit the state by “future-proofing” its IT architecture in order to build a state-level integrated data platform that will become a common source of structured and unstructured data for data mining and analytics initiatives for all government departments.

Commenting on this strategic collaboration, Arun Chauhan, Additional Director, DoIT&C, said, “Presently, government data is managed within department-level silos assisted by department-centric IT applications. Under the new ‘Big data environment’ project, we have developed solutions to hold integrated data being generated real time across the state to help better address analytical requirements that facilitate state-level decision-making. Implementation of big data analytics solutions will empower government departmental users with improved analytical insights and thereby enable more effective and timely decision-making as well as improve the citizen engagement processes helping the authorities to deliver better services and greater citizen satisfaction.”

The project will also enable a 360-degree citizens’ view by unifying multiple databases. Department of Information Technology & Communication (DoIT&C) is now able to improve the user experience of government services hosted on eMitra website by analysing the log, effectively addressing multilingual citizen grievances along with sentiment analysis. It will also be able to offer actionable intelligence to different departments in the Rajasthan Government to improve citizen services.

Based on a three-year agreement, Teradata will supply, install, commission and integrate solutions including Teradata Aster, the advanced analytics discovery platform and Hortonworks Data Platform (Hadoop) at the state data center site for real-time data analytics and insights while also using previously generated data that was left unutilized. Teradata will also set up a research platform leveraging data science capabilities for pre-production analysis of Hadoop data where different analytical models can be created quickly and reliably from sample datasets which can then be applied on the entire data set.