Tech Mahindra and isMobile partner to strengthen utility solutions in Europe

Tech Mahindra has announced a strategic partnership with isMobile, a Swedish software company specializing in field service solutions. The partnership will enhance Tech Mahindra’s AMI Command & Control Center offering with smart metering operations and field service efficiency. The deployment further demonstrates Tech Mahindra’s continued commitment to solve utilities problems in Europe with new-age technological solutions at market-leading performance levels.

Through the partnership with isMobile, Tech Mahindra will offer an end-to-end AMI Command Center solutions that improve field efficiency and provide transparency across field workforce, back office and end customer. Tech Mahindra’s AMI Command & Control Center will further empower the customers with flexible design, delivery, operation and maintenance of complete Advanced Metering Infrastructure Solution to manage the changes in real time. The key elements of the solutions include SmartMeters, AMI Communication Network, Mobile Application, Data Analysis Services, Flexible Customer Interface, Professional Services for Design and Implementation / Installation, Ongoing Support and Maintenance (as a Managed Service).

Birendra Sen, Business Head - Business Process Services at Tech Mahindra, said, “Most utility companies with regards to AMI & Smart Metering struggle with seamless program scalability while collaborating and providing transparency across multiple stakeholders. Additionally, with the rise of 5G and IoT, Smart Sensors and Smart Home programs, utilities are seeking a more robust platform that will assist them to successfully execute large infrastructure projects on time. Our partnership with isMobile is a step forward in addressing existing industry challenges and offering a unique solution that unlocks the benefits of New-Gen AMI. We intend to equip utilities as they migrate to a Smart Bi-directional grid."

The “AMI Command Center” infuses Tech Mahindra’s vast domain and service delivery capabilities while leveraging isMobile’s workforce management platform that integrates with utilities legacy systems like CRM, Billing, Assets and SCM to enable seamless execution of service/ work orders.

Mikael Backman, CEO, isMobile, said, “In order to achieve the highest possible efficiency, we need to share information in real time and create flexible end customer dialogue that improves efficiency and the customer experience. Our partnership with Tech Mahindra sets a new milestone in our approach to broaden our market and we look forward to being a part of their Smart AMI Command Center. It gives us a flexible and scalable system architecture designed to handle several different AMI expansion projects. We appreciate Tech Mahindra’s competence, global coverage and foremost their culture, focus on modern, state of the art technologies with sustainability in mind. These are in line with our values at isMobile.”

The pioneering alliance with isMobile will help strengthen Tech Mahindra's market position in Europe and accelerate service to clients seeking world-class solutions for improved management of electric energy, water, and gas distribution networks, as well as an efficient balance of demand and consumption. The partnership also underlines the company’s focus on digital growth, under the NXT.NOW framework, which is focused on leveraging next-generation technologies to deliver disruptive solutions today, further enable digital transformation, and meet the evolving and dynamic needs of its customers.