Tech Frustration

There is no doubt that we are all more dependent on technology than ever, but when that tech doesn't work things can get frustrating. Your Wi-Fi keeps dropping out, your passwords do not work, your laptop crashes, and you lose everything you were working on. Just reading about those possibilities could be enough to raise one's blood pressure, and recent studies suggest that it does. How we interact with technology and how we handle its problems are crucial. As the markets tumble and the economy teeters, investors, founders and executives are facing an array of difficult decisions. Everyone wants to know how to navigate from the mess.

A research from Ivanti, uncovered 64% of employees believe their experience with technology impacts their morale, but only 20% of the C-Suite put budget toward improving the digital employee experience, and only 21% of IT leaders prioritize end user experience when selecting a tool.

The report revealed that 49% of employees are frustrated by the tech and tools their organization provides and 64% believe that the way they interact with technology directly impacts morale. Conflicting views remain between C-Suite, IT, and employees when it comes to the future of work and technology's role in enabling the culture of hybrid work.

Globally the C-Suite's number one priority was employee productivity, with workplace culture and employee satisfaction falling further down the list. Furthermore, 62% of the C-Suite concede that leadership prioritizes profitability over employee experience. As employee experience continues to fall to the bottom of the C-Suite agenda, IT will continue to deprioritize it on theirs, with only 21% of IT leaders considering the end user experience to be the main priority when selecting new tools.

Experts say, the improvement of workforce productivity helps attract and retain essential talent, accelerates business agility and competitiveness, reduces operational costs, and drives organizational success and profitability. The Everywhere Workplace has forever changed employee expectations when it comes to where they work, how they work, and what device they work on.

The Digital Employee Experience should be a board level priority, and IT teams are poised to be strategic leaders in their organization to make it happen. However, one of the biggest challenges facing IT leaders today is the need to enable a seamless end user experience while maintaining robust security.

The challenge becomes more complex when there is pressure from the top to bypass security measures, with 49% of C-level executives reporting they have requested to bypass one or more security measures in the last year. With the availability of innovative new technologies that both enable and support hybrid workforces, IT now has the opportunity to make a positive impact on broader organizational strategy.

By taking ownership of the digital employee experience and working closely with the C-suite to accomplish common goals, IT can drive better business outcomes – from employee productivity to workforce retention.

Dr. Deepak Kumar Sahu, President & CEO, VARINDIA