Tata Communications expands UC Portfolio with three new offerings

Tata Communications has expanded its unified communications (UC) portfolio with the launch of three new UC solutions – InstaCC Global, Hosted Lync, and Click2RTC services. These new offers will debut at Enterprise Connect 2015.

The addition of InstaCC Global, Hosted Lync and Click2RTC services to Tata Communications’ UC portfolio brings together multiple technology platforms to enable seamless and ubiquitous applications and services with integrated voice, video, chat and presence, delivered from the cloud and accessible through a rich set of APIs and software development kits (SDKs).

Anthony Bartolo, President, Unified Communications and Mobility, Tata Communications, said, “Our approach to UC is to equip organizations with choice through the breadth and depth of our solutions and in-built interoperability to fully realize the potential of a connected world. We have created this approach in partnership with an incredible set of companies, allowing us best-in-class UCaaS cloud-based solutions to market for customers across the globe.”

InstaCC Global service is a true cloud platform for omni-channel contact centre services, deployed across Tata Communications’ network infrastructure. It is a complete solution for global contact centre requirements, enabling an omni-channel contact centre experience on cloud-based Voice Portal. Customer administrators will now be able to enjoy unprecedented levels of visibility and control through unified reporting and unified management portals.  

Click2RTC (Click to Real-Time Communications), a contextual cloud communications service, enables a new level of visual collaboration. With this service, businesses can instantly connect with their customers and mobile workforce through voice, chat and visually collaborate directly from their website and from within mobile applications.

Tata Communications’ Hosted Lync service offers Unified Communications-as-a-Service (UCaaS) based on a Microsoft Lync unified communications platform. The service offers unprecedented scalability and resiliency through a globally distributed architecture running on Tata Communications’ tier-1 network and infrastructure. A per-user pricing model allows for rapid, flexible deployment, with reduced cost, complexity, and risk, and organizations get full visibility and control through a comprehensive set of management and reporting tools.