Switching to work from home was straightforward and seamless for us

Arun Kumar J, Regional Sales Director, Asia-Pacific, ManageEngine

“ManageEngine, the IT management division of Zoho Corporation, made a decision early on and asked for its 8,000+ employees, spread across 12 offices in several countries and serving over 180,000 organizations worldwide, to work from home. We handle all our operations, sales, marketing, customer support and accounts using Zoho.com’s suite of 45+ business applications, which are hosted on the cloud. Hence, the switch to working from home was straightforward and seamless for us. As a company, we like to meet people and interact personally. Due to the outbreak, visiting them and having the usual meetings became an issue. However, Zoho's tools have enabled our teams to collaborate internally, as well as with our customers and channel partners.

For a lot of our salespeople, presales people, customer support, there was not a lot of disruption because the calls that were supposed to land at their desk, we were very quick to divert them to their laptops and that minimized the disruption. We are now in the process of assisting our customers and channel partners to work remotely and simultaneously helping run their business operations without much disruption using our IT management products. Our online/digital engagements, including webinars, are running full throttle. We are also stepping up our SEO and SEM activities.

ManageEngine provides a wide range of products for IT teams to manage their infrastructure and operations remotely and also manage end-user devices like laptops, desktops and mobile devices used by employees at home. We have seen substantial demand for these products over the last few weeks.

In fact, we are offering fully functional versions of our secure remote work toolkit, comprising Remote Access Plus and Access Manager Plus, free until July 1, 2020. This has been extended as a goodwill gesture to our customers by supporting them during these difficult times and also builds a long-term and sustainable partnership in the coming years.”