STL and Cognity sign a strategic digital transformation deal with Telekom Albania

STL in partnership with Cognity, a leading European systems integrator, has announced the signing of a multi-year, multi-million dollar strategic digital transformation agreement with Telekom Albania, the first mobile communications company in Albania.

Albania’s telecom market is growing significantly and over 1.1 million subscribers are increasing mobile data demand. Telekom Albania has chosen to overcome any legacy constraints by moving to a digital platform powered by STL, to be designed, deployed and managed by STL and Cognity over the next 7 (seven) years.

STL and Cognity will deploy leading edge end-to-end open and modular software solutions from STL’s next-generation BSS/OSS portfolio. This will help Telekom Albania to centralize, automate and digitize operations across its mobile telephony, wireless broadband, landlines, mobile IPTV, for consumer and enterprise customers. Transforming from multiple legacy systems to STL DAWN (DevOps-based, Analytical Intelligence-driven, Web-scale-enabled Network Software solution) platform will enable a true digital-first experience for Telekom Albania customers by accelerating business agility and internet speed.

“At Telekom Albania, we have taken a decision to rapidly modernize in order to provide world-class services to our enterprise and consumer customers,” said Emil Georgakiev, Chief Executive Officer at Telekom Albania. “STL and Cognity will help us deliver on customer expectations for simplicity by transforming several critical business processes, such as product definition, lead management, enterprise price configuration, order entry and billing. With STL’s business-value-driven approach focused on the customer experience, we will be able to bring a rich set of innovative new services and experiences to our customers, faster”.

“Leading Communication Service Providers such as Telekom Albania are focusing on delivering superior customer experience, and are poised to outperform the market by a significant margin.” said Anshoo Gaur, Chief Executive Officer, Network Software, STL.

Echoing his thoughts and commenting on the new project, Tilemachos Koulouris, Vice President Europe, STL added, “We are very proud to have been chosen together with our strategic partner, Cognity, to modernize, automate and digitize Telekom Albania’s business, and enable it to deliver on its commitment to improve people’s lives and businesses.”

We are honoured by the extended trust that Telekom Albania puts in us. For the last 12 years, we have managed to drive Telekom Albania through significant transformation projects. Along with our strategic partner, STL, we are further entrusted with the end to end digital transformation of Telekom Albania. We are thrilled by the opportunity and are confident that this would be an exemplary project in the Central and SE Europe market,” said George Gazepis- Chairman, Cognity.