Socomec unveils 24/7 UPS remote monitoring Link-UPS

Socomec has launched Link-UPS, a 24/7 UPS remote monitoring solution to assure the business and operation continuity of its customers to support them during remote working environments.

Socomec has harnessed the power of the latest digital smart technologies to improve support services. New IoT resources now enable the UPS, end-user and Socomec experts to be connected with unprecedented speed and transparency. By integrating smart technology within an electrical infrastructure, their innovative services enable the continuous monitoring of UPS parameters. Faults can be prevented before they take hold, and, if an anomaly occurs, proactive actions can be initiated without waiting for the end-user’s call.

Link-UPS – 24 x 7 remote monitoring

Keeping systems up and running means detecting issues before they arise - but if an unforeseen problem does occur, then the ability to react quickly, and reduce the Mean Time To Repair (MTTR), can make a world of difference.

Thanks to the Link-UPS service, Socomec can identify and carry out a range of remote fixes - without being physically in front of the equipment. If, however, an on-site intervention is necessary, a Socomec engineer will be deployed immediately along with the pre-diagnostic brief and any spare parts that might be required. This approach will enable Socomec to reduce the risk of downtime significantly; saving time as well as human and financial resources – every step of the way.

Restoring UPS systems in record time

In the event of any type of anomaly, the UPS system will instantly notify the nearest Socomec Service Centre, when the UPS operating parameters fall outside the permitted range - providing it’s customers with a permanent and direct connection to Socomec’s expert technical team. 

- A specialist Socomec engineer will carry out a diagnostic check by remotely accessing the parameter dashboard and will be able to recommend the preventive action, to anticipate the occurrence of anomalies.

- To improve the performance in future, Socomec experts will provide a periodic UPS health-check report with recommendations to improve overall system availability. Data including event statistics, trend analysis, technical recommendations.

Minimizing overall cost and delays:

By taking a more vigilant approach to monitoring and management, it is possible to prevent the problem occurrence, increase the system availability by reducing MTTR (Mean Time To Repair) and reduce the cost of downtime.

Link-UPS is one of the services included in a Socomec Maintenance Contract. When the application is critical, the customers can be assured of immediate and expert attention via Link-UPS, ensuring the best Service Level Agreement (SLA) tailored to their needs.