‘Social media can be used extensively to build a deeper engagement with customers’  

Marthesh Nagendra, Country Manager, NETGEAR, India & SAARC

Netgear makes all information to be provided on the box so that the end customer can easily call or write to our support. It has close to 15 service centers/pick up points across India. Customers can also get in touch with us through NETGEAR India pages on Facebook and Twitter. Premium Wi-Fi routers can be installed using an APP. It is a 2-3 step process to setup and the end customer can raise a ticket from an APP itself. Future firmware upgrades can be automated. Apps assist consumers to understand products better & they can access to our worldwide community which will address to most of their issues.

We have Best-in class service center which replace any defective product with least time. Installation training are being provided to the key partners as the understanding level of every customer differs & they will be equipment to fulfill the needs of various customers. They have access to the contact matrix of all escalation levels for any unresolved issues. We encourage Channel partners to be active in NETGEAR community which enables them to understand various issues customer face worldwide and how it can be resolved. Channel partners also can reach Support through Social media, Technical support Chat & Email.

Netgear puts technology to use to enhance customer services and experience -

     Single Sign on all NETGEAR APPs which reduces complexity to remember various User-id & Passwords

     Device push notifications for optimal functioning

    Cloud device management- manage remotely

     Device/App usage analysis

     Integrated Support

     In App Message

     Access to Loyalty program

     Link to the community of NETGEAR worldwide customers

     In-App Purchase

     End customers can raise tickets, Chat with our customer support & request a call back at their own convenience using APPs

     APPs will enable them to provide adequate positioning of satellites for Orbi Home Wi-Fi systems at their homes

     Customers can also upgrade the firmware, enable/disable the Arlo smart security cameras using APPs