Servion bags Contract from Fastway Transmissions

Servion Global Solutions has announced winning a Unified Contact Center Enterprise (UCCE) and Voice Portal (CVP) implementation contract from Northern India’s cable distributor Fastway Transmissions. With the deployment of the Unified Communications solution, Fastway will be able to streamline its business processes, accelerate decision-making, enhance customer experience and control the costs.
 
K. Balakrishnan, MD & CEO, Servion Global Solutions, said, Consumer needs in the cable network sector are constantly changing, alongside the rapid change in technology. Combined with the vision of Fastway Transmissions, I am confident that the solution will not only revolutionize customer service experience for Fastway consumers, but also set very high standards for the industry on the whole.
 
To meet these increasingly demanding consumer needs and to ensure that we provide best in class service to them, we choose Servion to implement this project because of their domain expertise and their ability to handle complex projects with ease, said Peeush Mahajan, CEO, Fastway Transmissions.
 
Fastway has set bold plans to expand and strengthen its footprint in Northern India. In line with the objective to expand and strengthen its footprint in Northern India, Fastway has set plans to redefine its customer service strategy by ushering next-generation products and solutions and will be implementing Servion’s solution to deliver skills-based contact routing, self-service, Computer Telephony Integration and List and Campaign Manager (LCM).