ServiceNow invests in Japan to open new datacenters

ServiceNow will partner with NTT Communications to open two new cloud services data centers in Tokyo and Osaka to serve Japanese customers. They are expected to be completed in the first half of 2019.

These strategic investments in Japan reflect ServiceNow’s success and growth in the Japanese market over the last five years, as well as ServiceNow’s commitment to expanding its business in Japan where digital transformation is accelerating.

ServiceNow is making the world of work, work better for people through its cloud-based Now Platform and products designed to simply automate workflows across the enterprise, making routine tasks easier, removing complexity and creating better experiences for workers and customers.

The new Japanese data centers are expected to enhance the ServiceNow Nonstop Cloud, which has been designed to support the availability and scalability of global enterprises.

The new data centers will add to ServiceNow’s existing nine data center pairs, which are set up across five continents to meet customers’ location and data sovereignty needs, operating in an “active‑active” mode to provide high-performing and high-availability cloud services for its customers.

At the new Tokyo and Osaka sites, ServiceNow is planning to provide the hardware, network services, and software services to deliver the full Now Platform and all partner services.

New and existing Japanese customers will primarily benefit from the ServiceNow Nonstop Cloud being delivered from two Japanese locations, supported by six global support centers. ServiceNow’s follow-the-sun global data center operational and customer support includes Japanese-speaking customer support personnel.

Mitch Young, VP and GM, ServiceNow APJ, comments, “Data residency will continue to be an important consideration in Japan and we want to give our customers choice and control. Japan is a key growth market for ServiceNow and we are investing in the people, skills and talent, as well as physical hardware and software services that we need to serve market demand both today and in the future.”

Masaaki Moribayashi-san, Senior Executive Vice-President, NTT Communications, said, "Congratulations on the upcoming launch of ServiceNow's Japanese Data Centers. We are honoured to partner with ServiceNow to further promote work-style reform and digital transformation in Japan."

ServiceNow does business across Asia-Pacific and Japan (APJ) which includes enterprises across multiple industries and segments.

Japanese brands such as Nomura Securities, Panasonic Information Systems, Yanmar Information System Services and GREE are already using ServiceNow to transform the way they deliver services across the enterprise and enhance the service experience by making the world of work, work better for people.