ServiceNow announces new R&D Centre in India

ServiceNow has announced further investment in Indian talent and technology with the opening of its new Hyderabad R&D Centre, located in the heart of the HITEC City’s premium IT park, Madhapur.

The new centre is ServiceNow’s first R&D operation in Asia and will support ServiceNow’s continued growth, with the company aiming to reach $4 billion in annual revenue in 2020. Serving regional and global clients, the facility will be home to product engineering teams developing ServiceNow’s next-generation AI and machine learning capabilities.

The opening of the centre will double the number of ServiceNow employees in Hyderabad, with space for up to 1,000 staff. The Hyderabad office and Bengaluru operations represent ServiceNow’s largest R&D centre outside the US.

The facility will significantly expand the Product Engineering, Product Management, Applications Development, Service Engineering, Product Operations and Customer Support teams in the region, covering all areas of ServiceNow’s product offerings, including IT service management, human resource service delivery, customer service management and security operations. It will also house local HR, finance, sales and leadership teams.

Mitch Young, VP & GM of APJ, ServiceNow, said, “Hyderabad is one of the region’s most exciting technology centres that has rapidly established itself as a global software development hub. With access to world-class talent, superior infrastructure and a thriving technology sector, the city is a perfect match for ServiceNow’s continued growth and investment in the region.”