Secured VPN Connectivity, Collaboration tools, Centralised Backup & Similar solutions are also talk of the town during these days.

Vibhore Shrivastava, Director, VIBS Infosol

Growth of IT services amid Covid-19:-

COVID 19 crisis will leave a great learning for all of us. Initially it was a new challenge globally and everyone was trying to find the right possibilities to manage continuity. This acceptance to alternate way of managing business allows the rise in service industry, as most of the business wants a robust work from home (WFH) environment for their complete staff. Customers felt cloud based services, Third party DC services and similar service based models are more reliable and easy to manage .which equipped them to organise continuity.

Preparedness adopted:-

In the current scenario, the focus is more on formulating and structuring the support team mechanism that will enable us to promptly respond to the customer requirements. We are also in discussions with our few important customers to provide them SOC based services as they are worried about DATA privacy and compliance factors during WFH in lockdown.

Biggest shifts:-

• Focus on Bottom line

• Explore - be in touch with customers always

• Focus on remote services/managed services

• Cloud business is going to ramp up/improve

• Focus on customer centric solutions

• Increase social media presence

We have observed many enterprise customers were earlier more concerned about perimeter security and basic endpoint management solution; however, with the sudden rise in cyber threats and different attack patterns, they are now looking for endpoint threat management suite, including anti-malware, anti-Ransomware, EDR, MDR, APT, encryption, anti-phishing and many more. We also ensure that their data is well backed up and secured both at central location and end-point.

Secured VPN Connectivity, Collaboration tools, Centralised Backup & Similar solutions are also talk of the town during these days.