Sachin Lokhande, VP-Information Technology, Pay Point India Network Pvt. Ltd

Sachin Lokhande, VP-Information Technology, Pay Point India Network Pvt. Ltd. highlights top five benefits of RPA. He says, “We are already on Robotic Process Automation on our Call Center Department where in customer itself does chat with robot. Here, we list top-5 benefits of implementing RPA at our place.

Reduced costs: By automating tasks, cost savings of nearly 30% to 50% can be achieved over the output of productivity. Software robots also cost less than a full time employee.

Better customer experience: Deploying RPA frees up your high-value resources for them to be put back on the front line defining your customer experience.

Lower operational risk: By eliminating human errors such as tiredness or lack of knowledge, RPA reduces the rate of errors thereby providing a lower level of operational risk.

Improved internal processes: In order to leverage AI and RPA, companies are forced to define clear governance procedures. This in turn, allows for faster internal reporting, on-boarding and other internal activities.

Does not replace existing IT systems:  One of the biggest advantages of using a virtual workforce or RPA bot is that it does not require replacement of existing systems. Instead, RPA can leverage existing systems, the same way a human employee can.” 

Further more on the benefits of RPA, it enhances the efficiency of legacy applications and it is compatible with a lot of software applications.