Root Insurance partners with Genpact to transform the auto insurance industry

Genpact and Root Insurance today announced their partnership to further Root’s vision of reinventing the auto insurance industry through optimizing efficiency of claims processing integrated with Genpact’s digital expertise further improving the Root customer experience, and driving competitive growth.

With Genpact’s expertise in digital innovation, Root claims processes can be easily streamlined in many cases from multiple days to mere hours. Root members expect an easy digital experience. Its business model powered by mobile technology is primarily based on individuals driving behaviour.

“Root continues to grow rapidly. As we expand within the United States, we need a flexible and nimble business partner who shares our desire to disrupt the insurance market,” said Dan Manges, cofounder and chief technology officer at Root. “As a digital transformation leader with deep experience in the insurance industry, Genpact has proven to be a partner that can easily integrate its capabilities with our technology to simplify processes and help us improve service to our customers.”

 
Genpact’s comprehensive insurance process solutions help Root deliver a best-in-class digital experience though a streamlined touchless claims process. Genpact brings best practices in insurance operations from its expertise working with numerous leading carriers. As a result, Root can more quickly scale its business and maintain an aggressive growth and innovation strategy.

 
Sasha Sanyal, global business leader, insurance at Genpact said “We share Root’s vision to leverage the power of technology and data to better serve customers in today’s digital economy. Genpact is helping Root scale innovation to not only improve the member experience, but also create new business models to better compete in a rapidly evolving market.”
 

See Genpact’s website for more information about its insurance capabilities, including fast-track claims processing, field inspections services, digital inspection tools, claims segmentation, and triage analytics.