Red Hat follows Open Source principles

Varad Gupta
CTO, Keen & ABLE Computers

“Red Hat follows open-source principle. There are many companies which claim that they are open source but when you use their products you see an enterprise version which is priced differently. Red Hat does not do this. All of Red Hat’s products are available on open source as enterprise or non enterprise.  
Today, Red Hat as a leader in open source is quite an accepted brand. The only challenge the company faces is that on the application development front, where availability of skilled resources is a limitation.This is where Red Hat works closely with its partners under Red Hat Partner Connect Program to skill and upskill.  But on the infrastructure front, cloud or container the battle is won. 

The Red Hat support is 24/7 but the differentiating factor is  the not just case base support but also the break/fix support. Based on  Red Hat’s support, customers can now ask “I am planning to do this and this is how I am planning to design my solution, so will this work? Red Hat provides feedback to such questions and clarifications and this offers a lot more value than the  traditional break/fix support. Under the  Red Hat support umbrella, a customer can upload these kinds of questions on Red Hat Global Support Services (GSS) which is more of asking for a design guideline.”