PhonePe extends 'work from home' to offline sales, customer service agents

PhonePe has taken the following measures to ensure that their services continue to be fully operational 24*7, while keeping their employees safe and out from harm’s way.

From  March 12th, 2020, mandatory work from home (WFH) policy for all our corporate office employees. This policy is in effect till March 31st for now. And will review the situation next week, and extend the WFH policy if required.

This decision has been taken to minimize exposure not only to PhonePe employees and their families, but also for the health and safety of the merchant partners they visit.

Further, PhonePe is committed to paying all our employees and contractor workers, including the entire offline sales agents, their full salaries throughout the WFH policy

For stakeholders, the customers are requested to log all their questions and concerns via the PhonePe app itself. Just click on the Help (?) icon on the app homepage, follow the menu and lodge your tickets.

Offline merchant partners can reach out to designated merchant helpdesk at merchant-desk@phonepe.com or via the ‘PhonePe for Business’ app 24x7 support for any issues. Additionally, the offline sales team members will be in touch with their associated merchants remotely and will be available on call to get any issues resolved.

All new employees scheduled to join PhonePe this month are being inducted and onboarded remotely. Phonepe has a simple message for all new PhonePe_rs — “Do not worry! We are committed to your safety and can’t wait to get you started!”

All interviews for potential new hires have been moved completely to video conferencing mode since March 12th. Hiring and issuing new job offers during the WFH window.

Steri-fumigation of all PhonePe offices: As a precautionary measure, Phonepe has also carried out steri-fumigation treatment for all our office facilities. The company is also taking all other precautions in line with the recommendations of the medical fraternity, these include providing information on testing centres/hospitals and isolation wards, equipping people with hand hygiene products, etc.