Pegasystems announces the latest edition of its Pega Infinity software suite

Pegasystems has announced the latest edition of its Pega Infinity software suite that helps empower organizations to quickly deploy apps, create smarter workflows, and deliver better experiences for businesses and their customers. With low-code innovation, applied AI and automation, and a modern cloud architecture, Pega Infinity version 8.7 helps organizations innovate faster at scale while creating better total experiences for all end users.

Available now, Pega Infinity 8.7 helps organizations improve TX with a seamlessly integrated set of capabilities that accelerate digital transformation with the speed, scale, and flexibility needed to overcome any business challenge or need. New enhancements to Pega Platform, Pega Customer Service, and Pega Customer Decision Hub enable businesses leaders to:

Optimize outcomes with AI-powered capabilities in Pega Customer Decision Hub to better engage with customers, including –

· Customer Profile Viewer: This new feature lets users deep dive into individual customer’s propensities, behaviors, suppressions, and potential value. They can also explore customers’ omni-channel interaction history to better optimize responses, proactively detect future issues, and simulate next-best-action strategy performance.

· Action Performance Tracker: Also new in Pega Infinity 8.7, this feature helps users proactively monitor offer performance and determine the success of next-best-action recommendations. Automated alerts inform users of anomalies and help prioritize triage, streamlining the troubleshooting process.

· Adaptive gradient boosting: These online learning algorithms increase predictive accuracy by allowing users to understand the impact of each model feature on overall performance. This helps ensure success before deploying to production for the most relevant, empathetic customer experiences possible.

Provide faster, more personalized customer service with enhancements to Pega Customer Service for digital messaging, pre-built service workflows, and AI-powered tools for agents.

Work smarter and more efficiently within Pega Platform with a future-proof architecture that offers applied AI and low-code innovation, such as:

· Enhanced Pega Process AI: New capabilities added to Pega Process AI boost efficiency by predicting which cases will and will not be successfully fulfilled, as well as learn from historical data to automate work. Users can proactively address customer needs, using data and insights from each event as it happens.

· Updated Robot Studio: With a complete redesign of Robot Studio, developers can reduce time spent on creating bots and ongoing maintenance. Upgrades include developer usability improvements from intelligent recording to easier testing workflows.

· Improved low-code UX: Developers can deploy rich user experiences (UX) with more speed and control with a modern, single-page application architecture for more responsive user interfaces (UI). Pro developers can orchestrate multiple experiences from the same app definition while citizen developers can quickly create quality UIs with built-in guardrails.