Pega Platform enhanced to help businesses accelerate app development

Pegasystems at PegaWorld has announced the latest release of Pega Platform delivering enhanced intelligence, agility and control that allows clients to accelerate application development and enhance customer experiences. With new AI, collaboration, and integration capabilities, organizations can more quickly build and deploy better applications to power their digital transformation initiatives.

Pega Platform drives superior customer engagement and operational excellence by combining industry-leading case management, BPM, robotic automation, AI and decisioning, mobile, and omnichannel UX on a unified platform.

Enhancements and new capabilities also benefit all Pega customer engagement applications – including Pega Marketing, Pega Customer Service, Pega Sales Automation, and related industry apps.

The key enhancements include:

· Improved collaboration with the new Real-time Notification Framework that allows internal and external users to stay informed on the latest project activity in Pega Platform – such as new changes to apps in development or new discussions between project members.

· Enhanced AI control and visibility with the new AI Studio to create and control predictive models from one central location.

· Expanded oversight via the new Robotic Automation Console, which makes it easier to deploy and manage all automation – including attended and unattended robotics – in a single interface.

· Smarter customer email processing by applying AI to understand the customer’s intent and automatically create new cases to be serviced in the appropriate case type.

· Better integration with third-party DevOps tools such as Jenkins, JFrog, and Selenium via new plug-ins for seamless connections.

· Additional cloud choice for third-party clouds platforms with new support to deploy Pega Platform on Pivotal Cloud Foundry, Microsoft Azure, and AWS.