Pega announces the expansion of AI capabilities of its Infinity software

Pegasystems has announced the latest edition of its Pega Infinity software suite to help transform how organizations quickly deploy apps, create smarter workflows, and deliver better experiences for employees and customers. New features empower brands with enterprise-wide AI that works behind the scenes to increase efficiency, speed innovation, and improve customer interactions for optimal results.

Pega has further infused intelligence across its leading low-code AI-powered decisioning and workflow automation capabilities so all users – from back-office operations to developers, to customer-facing advisors and service reps, to customers themselves – benefit from real-time AI guidance. And because Pega’s AI models constantly learn and evolve, these benefits increase over time.

Available now, Pega Infinity 8.8 includes enhancements to Pega Platform, Pega Customer Decision Hub, and Pega Customer Service.

Enhance the use of AI by business users and IT professionals across apps and workflows with new Pega Platform features including:

Developer Assistant Panel, part of Pega’s App Studio, which provides AI-driven recommendations to developers as they build apps and workflows. Developers of all skill levels can build better with information and educational tools to improve knowledge, encourage use of best practices, and promote collaboration. Citizen developers benefit from an assistant panel that provides contextual recommendations to help increase autonomy, improve application quality, and reduce the need for hands-on coaching. IT leaders can rest assured citizen developers are following guardrails and best practices that help ensure low-code apps are secure and sustainable.

Prediction Widget, which provides deeper insights and transparency into how AI-powered predictions are made, including case routing, probability, and reasoning behind missing service level agreements (SLAs), as well as behaviors like churn, fraud, and risk. Users gain more confidence in their AI with full visibility into what’s driving predictions and recommendations.

Insights and Dashboards, which offer unified, interactive, and collaborative visualization capabilities for table and chart-based insights. Users can intuitively build and personalize dashboards to visually interpret any data to determine trends, areas of success, or those that need improvement, and can easily share those insights with others within their organization.

Pega Robot Studio enhancements, which have completely revamped the build experience. This makes it faster and easier for users of all skill levels to create and deploy reliable bots that automate tedious tasks and help make business processes more efficient.

Pega Infinity unifies customer engagement, customer service, and intelligent automation capabilities within a single platform to help accelerate digital transformation across enterprises. By engaging customers with the right message, at the right time, across any channel, clients can improve customer satisfaction, increase customer lifetime value, and boost organizational productivity. Pega's low-code environment helps reduce complexity for accelerated deployments, faster iteration, and greater customer and employee satisfaction.