Ozontel brings A-I powered Whatsapp solution for call centers

Ozonetel’s WhatsApp solution can easily integrate with almost any existing CRM solution. For companies that may not have a CRM solution, Ozonetel provides a contact manager to archive conversation details.

Businesses can also opt for Ozonetel’s conversational AI in the form of a WhatsApp Bot to greet customers and solve preliminary queries. They can build a bot within minutes using Ozonetel’s Drag & Drop WhatsApp Bot designer. Ozonetel’s multilingual bot uses CRM data to greet customers and respond to their preliminary queries. When presented with complex queries, the bot has the ability to seamlessly hand over the conversation to a human agent.

“Over the past 10 years, we have carefully understood various businesses' needs to design and build CloudAgent as a holistic solution. We’ve now consolidated this experience to create a world-class solution for businesses to use WhatsApp as their go-to customer support solution. We’ve ensured that the solution has all the tools needed to efficiently deliver a great customer experience especially the ability to seamlessly transfer from bot to live agent.

From a customer’s point of view, it allows them to contact businesses on a channel they love and also provides them with flexibility to share information in a different format,” said Chaitanya Chokkareddy, Chief Innovation Officer, Ozonetel.