'Our endeavour is to deliver the customer with seamless customer experience' 

Prasanta Kr Das, Vice President, Value Solutions -DASSAULT SYSTEMES

The nature of business we are in requires regular interactions with customers and users . We have over 8000 installed base of customers across the country and we have dedicated support ecosystem; be it direct through our sales & support team or SI partners or through our network of Value Added Resellers (VAR’s). These large VAR’s and their teams have been equipped with product and domain knowledge and we work very closely with the customer user team and customer leadership team to ensure we exceed customer satisfaction parameters. Across our offices we have technical support teams who are specialists on 3DEXPERIENCE PLATFORM along with brands like CATIA, SIMULIA, DELMIA, GEOVIA, ENOVIA, EXALEAD and others products through user interaction with Centre of Excellences.
 
While there are app/chat bots for optimization/suggestions for customer queries before actually diverting calls to service executives however use of Artificial Intelligence or Machine Learning for customer service in an industry of 3D design, Digital Mock Up, PLM has some way to go before it actually can be implemented on ground and in a country like India. Our endeavor is to deliver / create value for the customer with seamless customer experience that our technology and products can offer.