Oracle delivers a compelling customer experience with a services led approach

Ritesh Syal
Senior Director and Head – Alliances & Channels, Oracle India

“Partners play a very important role in our success. In fact partners account for almost 40% of our overall revenue and for nearly 80% of our transactions globally. We have an open communication channel with our partners and seek constant feedback on how we can collaborate better. As part of this process, we take regular feedback from partners on the programs via periodic reviews and try to make them simple and easy to execute for all stakeholders. We also bring in global learnings and customize it to India as apt. With customers as the epicenter, we focus on empowering partners through the year with meetups, online and in-person trainings and joint go-to-market programs - ultimately to deliver a compelling customer experience with a services led approach. 

From a cloud growth strategy, we’re focusing on two things: (a) becoming the market leader in cloud SaaS, powered by our cloud ERP offerings; (b) helping customers upgrade to the technology of tomorrow, today - starting with the world’s first autonomous database. We’ve defined clear-cut partner enablement strategies on both fronts and we expect 2019 to be a significant year for Oracle India, led by strong partner collaboration for customer success.”