Nubia partners with B2X

Nubia has selected B2X as its strategic customer care partner for India. B2X operates an extensive network of SMARTBAR walk-in service centres throughout the Indian market that are utilized by some of the world’s leading mobile brands such as Apple, Lenovo, OnePlus, Samsung and Xiaomi.

Nubia has recently launched its new Z11 flagship smartphone model in India. The smartphone maker has aggressive growth plans and this launch in India is an important milestone in its strategy to become one of the leading mobile brands in the world. Already, Nubia has seen impressive sales, selling 10 million devices globally in 2015, a 100% increase from 2014. Their growth rate is continuing to increase year on year.

Nubia and B2X will roll out an industry-leading service offering across India through walk-in service centres owned and operated by B2X. Highly qualified support experts will provide face-to-face support for people using Nubia smartphones as well as repair services for in-warranty and out-of-warranty situations. Every B2X service center is based on SMARTBAR.

“With the B2X partnership in India, we are extremely excited to write the next chapter of Nubia’s growth story,” said Ying Deng, Head of customer service at Nubia. “We are passionate about creating high-end smartphones that provide our customers with an innovative experience. Premium Service is an integral part of the Nubia experience and we are happy that we have found in B2X a partner that helps us deliver on that promise. We believe that the outstanding Nubia service in China can be replicated in India. We are going to introduce a number of unique and special services for Nubia in India in the near future.”

The walk-in service centre network operated by B2X provides personal support and service for any related issues in all the Indian big cities at 34 locations, with more service centres joining the after-sales service network for Nubia in the next few months. All services and repairs are performed by certified customer support experts and certified service engineers. The entire Nubia service process is integrated with the B2XSMARTCARE Technology platform that provides real-time visibility on every interaction from the moment a customer calls or visits a service center to the moment a repaired device is being returned.

“It’s a great honour for us to work with such an innovative smartphone brand like Nubia. Nubia’s growth story is impressive and we will do our utmost to help deliver a superior customer experience in India,” said Max Grabmayr, CEO of B2X India. “India is the second-largest and fastest-growing smartphone market in the world and we are confident that we will add a lot of value to Nubia and every single Nubia customer.”