NoBroker enters the conversational AI space with CallZen
NoBroker has introduced CallZen, a conversational AI platform. CallZen is now helping NoBroker with lead creation, fraud detection, and business administration after initially being used for call auditing. The banking, finance, health, and edtech industries are the focus of NoBroker. With this move, NoBroker will now be in the conversational automation industry with Uniphore and Gupshup.
CallZen helps call centre operators and supervising teams searching for valuable insights and call auditing in almost all Indian languages without worrying about the context — be it calls, chats, or meetings.
CallZen was initially rolled out for NoBroker where it transcribed Hindi, English & combination. They claim it audited 10% of the calls. Now, the platform helps NoBroker in lead generation, fraud detection, and business process management with claims to achieve 100% call audits.
The firm will focus on banking, finance, insurance, healthtech and edtech with a freemium model. For professionals and enterprises, it has started a one-month trial model. The pricing structure for enterprises is yet to be finalized.
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