New Relic announces the availability of Agentless Monitoring for SAP solutions

New Relic has announced the general availability of New Relic Monitoring for SAP solutions, the industry's first native observability solution delivered in an agentless manner for enterprises running critical business processes on SAP systems. The solution empowers IT teams to better support business operations by harnessing existing SAP data sources to access all necessary telemetry data and avoids the need to install intrusive monitoring agents in SAP production servers or rely on third-party connectors.

With all telemetry unified in one place, New Relic offers turnkey visualisation for dashboards, traces, and maps, in addition to anomaly detection and alerts for SAP and non-SAP systems. The solution can help teams with faster root-cause analysis and resolution of interruptions that may impact the organisation’s ability to generate revenue or deliver critical services.

"Some of our largest customers across Asia are reliant on the support of the industry leading capabilities of SAP, which means that any issues with infrastructure or applications that emerge have the potential to be disruptive,” said Stewart Garrett, Managing Director, Asia at New Relic. “New Relic is creating greater visibility into business processes for these valued customers, thanks to the launch of Monitoring for SAP Solutions. It will allow technology teams to proactively detect issues, and creates swift resolution of problems when detected; elevating business level monitoring to a whole new level.”


“As a strategic partner to New Relic, we understand how mission critical SAP is to our customer base, which is why we are excited for the launch of New Relic Monitoring for SAP Solutions,” said Shrey Prakash, Director, Software & Cloud, Asia Pacific & Japan at SoftwareONE. “SoftwareONE helps our customers migrate SAP applications to the public cloud, and New Relic Monitoring for SAP Solutions will create the much needed visibility into performance and overall health of SAP systems to ensure a smooth and successful cloud migration.”

Key benefits of the solution include:

· Easy Agentless Install: Harness existing SAP data sources to access all necessary telemetry data instead of installing monitoring agents in SAP production servers.

· Comprehensive Observability: Unify metrics, events, logs, and traces from multiple SAP systems, as well as non-SAP systems, into a central, common view within New Relic.

· Prebuilt Visualisations: Activate New Relic’s powerful visualisation tools to explore SAP telemetry data combined with non-SAP data so both business and IT professionals can drive efficient communication and collaboration through shared dashboards.

· Tagged Workload Visualisation: Tag SAP data to its relevant business process, empowering IT teams with infrastructure and application monitoring to better support the business and deliver on response SLAs.

· Advanced Alerting: Leverage AI/ML-powered alerting functionality for early incident detection and notification.

· Fast Root Cause Analysis: Eliminate arduous and time consuming manual analysis that requires logging into various SAP systems to identify the underlying cause of an issue.