Net services of MTNL impacted

Several broadband connections of state-run MTNL have been impacted in the capital after a malware attack. The issue, which company officials claimed was "under control now", impacted services at many households. The impact on enterprise connections was still not clear, though sources said operations there were also impacted.

A top official at MTNL said the matter came to the company's notice on Thursday.

"We are confident that the issue will be rectified soon. For this the modem need to be reconfigured to manage the problem.” The company officials said the situation is "under control now". The attack impacted services at many households with malfunctioning of the broadband services. The attack on enterprise connections is still not clear, though according to the sources, operations were also impacted there.

The company has provided an immediate "on-phone rectification" helpline. "We are also contacting subscribers on our own. Apart from this, we are replacing modems where there is a serious issue due to the malware."

MTNL is also advising its customers to follow certain steps to re-boot the modem. "There is a reset button on every modem that needs to be pressed for a few seconds. This is equal to taking the system on to the factory settings mode."

The government has asked various telecom and banking companies to be careful about virus attacks and malware, especially as the country moves over to digital transactions.

Tags:  MTNL, malware attack, under control now, enterprises connections