Nandkishor Dhomne, VP & CIO - Manipal Health Enterprises

“7 years ago Manipal Hospitals started digital transformation journey which includes Patients, Nursing, Doctors and Management.

Under Patients, a comprehensive digital platform patient app has been introduced that allows patients to book, Reschedule and cancel their appointment. Self-service Kiosk allows Pre registration, Visitor pass, Health check booking, hospital tour etc on one touch. There is a world class enterprise Health care information system across Manipal hospitals which cater to 10 million patients every year along with their health records.

Under Doctors, there is a Computer on wheels (COW) that provide bedside patient care, HIS on mobile platform to access patients records/information, and Automated alerts/SMS, reminders for admission, critical lab value, code blue, medical emergency etc. Under Nursing, the Nursing module in HIS allows nurses to carry out Orders defined by the doctors, removes manual records/paper/sheets/files, maintain ward stock electronically etc. Under Management, multiple Reports and Dashboards have been created, which has enabled to have detailed analysis. Multiple Auto mails get triggered for Bed occupancy, revenue across the units with budget figures. As a leading player in the market, we are using the latest cyber security tools and processes, including encryption and data leak prevention to ensure data security. Also, we are in the process of implementing ISO27001 framework.”