Microsoft testing AI-powered agent for Xbox platform

Microsoft is reportedly testing an AI-powered chatbot for the Xbox platform. The AI powered chatbot for Xbox would likely be integrated into the Xbox platform and services in the coming months and it would likely respond to support queries and will have access to Microsoft’s support documents for the Xbox network and ecosystem. It would also be capable of generating responses to questions related to the service.

Additionally, the chatbot is said to have the ability to process game refunds from Microsoft’s support website.

In a statement to The Verge, General Manager of gaming AI at Xbox, Haiyan Zhang confirmed that the company is working on an “Xbox Support Virtual Agent”. Giving more details on the functionality of the AI chatbot, Zhang said that the virtual agent is currently “an internal prototype of an animated character” that can answer support related queries with voice or text.

“The prototype makes it easier and quicker for players to get help with support topics using natural language, taking information from existing Xbox Support pages,” he added.

Microsoft’s prototype Xbox chatbot is reportedly part of the company’s broader plan to integrate new AI-powered features and tools to the Xbox platform and developer tools. Microsoft is also said to be developing dedicated Copilots for safety and moderation tasks, including content moderation on the Xbox platform.