LAVA launches festive consumer offer – “365 days Screen Replacement”

LAVA International Limited has introduced a special consumer offer ahead of this festive season to add to the joy of celebrations across India. The company has announced that, on the purchase of every LAVA mobile phone, either a feature phone or a smartphone – purchased between September 15, 2016 and November 15, 2016 (both days inclusive), the customers will be entitled to avail a one-time mobile screen replacement. The offer is applicable only in case of any mobile screen breakage within 365 days from the date of purchase, for purchases made during the offer period.

This offer comes at the back of a strong retailer and service network of over 1,25,000 retailers and 950 service centres, marking its presence even in the remotest parts of the country such as in the Leh region as well as in Andaman & Nicobar Island. Through its robust systems and processes, LAVA boasts of delivering one of the quickest turnaround times in the mobile handset industry to resolve customer service-related cases.

Commenting on the offer, Navin Chawla, Chief Operating Officer, Lava International Limited, said, “As our consumers look forward to the upcoming festive season. It is an exciting time for us as well to be a part of their celebrations. This offer, we are sure, will add value to their festivities and help them get more out of their purchase. We recognize that people spend considerable amount of money to buy mobile phones, and are always concerned about high screen replacement costs in case of accidental damage. This offer will give our consumers some peace of mind and will enable them to fully utilize their devices’ potential.” He further added, “This is another way to let our consumers know that they can rely on us and that LAVA, as a reliable brand, will never let them down.”

Operating 31 regional warehouses across India, one in every state, the company does spare planning on a weekly basis for approximately 13,500+ SKUs (Stock Keeping Units) to ensure a seamless customer service experience.

In case of mobile screen breakage, customers need to visit any LAVA-authorized service centre in person to avail this offer. Customers must possess original proof of purchase, identity proof and a valid contact number. For availing replacement of mobile screen under this offer, customers need to pay labour charges of Rs.250/- for smartphones and Rs.150/- for feature phones.