Kunal Katkoria, Associate Director, Unified Data-Tech Solutions

"Digital  transformation is no longer an option but the default mandate in today’s time for doing the business.

Being a technology organization we were already using many  tools  but  with current situation of 30+ days lockdown due  to COVID-19, has pushed us to  completely transform ourselves for performing business digitally  at all  levels. The most recent technology  that  we started to use  excessively is online  video  conferencing tools for SALES, SUPPORT. And online connectivity tools to access sensitive organization’s data for Back operations and Finance.

    It is not one but two, without which it would  be impossible to service  our customer. One is online video conferencing tool for SALES and SUPPORT which has truly helped us    to reach our clients. Second is Digital signature and Digital invoicing/deliveries. This is  the     critical  piece of business today and without which  business cannot function.

Our organization has a unique offering on how we connect and perform business with our clients. We believe in one key personalization of interaction to our clients for every step in IT life-cycle. Hence we developed a unique knowledge to manage our clients from every field of interaction like  - Presales (Technology discussion, solution offering), Sales, Delivery, Invoicing, Taxation, Implementation and Operational. This is the key differentiation factor which has helped us to increase  client confidence and trust."