Knowlarity Artificial Intelligence Experience platform launched

Knowlarity has launched Knowlarity Artificial Intelligence Experience (KATIE) platform. With this launch, business communications and the commoditized cloud telephony industry is set to go through a paradigm shift, with Knowlarity leading the way. KATIE has been built specifically to Enterprise scale that will allow to process a massive amount of data in near real-time using powerful backend services. In the frontend, it is enriched by a combination of AI based query & visualizations that enhance user ease and enriches user experience. It is currently available to key customers of Knowlarity and will be made available to all of their Enterprise Customers shortly.

AI in cloud communications makes the unthinkable possible by offering unparalleled insights and automation. It will act as virtual representative, interacting personally with the customers of businesses and responding to their queries. AI and Analytics can track key business communication metrics and systems 24x7 while creating alerts immediately when anything anomalous happens, keeping the business completely secure.

Knowlarity has also announced the launch of its “Personalized Contextual Automated Calls” powered by advanced next-generation Text-to-Speech services. Providing businesses with unparalleled quality and control over the pitch, accent, and language for every call, businesses can now generate a communication experience for its customers akin to Amitabh Bachchan giving you a call in his deep baritone and reminds you to get your child vaccinated! The conversation is individualized through the use of information from multiple databases, which provide accurate and detailed insights on the user.

Leveraging TTS on Knowlarity requires businesses to upload the database containing customer numbers and other dynamic data points onto the Knowlarity cloud. The information entered is processed to initiate the call blast. Parallel calls are then made, delivering highly personalised messages to customers. TTS finds great application in automated reminders, KYC verifications, appointment booking, OTP sharing, and order confirmation. This allows businesses to maintain an impeccable quality in consumer-focussed communications.

Ajay Shrivastava, Chief Technology Officer, Knowlarity, said, “Knowlarity has been the undisputed pioneer and leader in cloud telephony solutions for businesses across the globe. We have brought about a massive shift in the business-to-customer interaction process, particularly for emerging economies. Buoyed by this success and staying true to our commitment to innovation, we have once again pushed the envelope of achievement. We have reimagined cloud telephony like never before and are set to create another disruption in the domain with the launch of our highly futuristic tool of AI-powered cloud telephony. Through its implementation, businesses will not only cut down on their operational costs and efforts but also optimize their operations and deliver highly personalized messages to their customers simultaneously.”

By enabling high-quality automated communications for both promotional and transactional applications for businesses, Knowlarity is aiming to bring down operational costs, improve SLAs and unlock better operational efficiencies. Businesses in sectors such as brand campaigns, aggregate portal solutions, hospital/healthcare, real estate, education, banking, automobile, e-commerce, food & beverages, and courier services, in particular, are expected to benefit greatly from the product rollout from Knowlarity.

Tags: Knowlarity Artificial Intelligence, Knowlarity Artificial Intelligence platform, KATIE, Personalized Contextual Automated Calls, Ajay Shrivastava knowlarity