JVCKENWOOD enhances Descartes Systems’ Customer Service
Descartes Systems Group has revealed that its customer service and reduction in costs have been improved by JVCKENWOOD Corporation using Descartes' Cloud-based Messaging Gateway & Archiving service.
Descartes was the right choice because of its ability to meet our complex requirements with proven solutions that saved us time and significantly reduced our costs. Another key benefit is that we are now more flexible and responsive to connection requests and changes from our customers and trading partners, said Hans Bos of the Application Management Team at JVCKENWOOD.
For leading companies, like JVCKENWOOD, communicating electronically with customers not only contributes to more streamlined operations by reducing manual process and inaccuracies, but it also helps them to be more agile. Outsourcing this process makes it possible to communicate with large and small companies alike in the way customers prefer. We are pleased to support JVCKENWOOD in reducing complexity and look forward to continuing to help them grow and better collaborate with their customers and trading partners, said Fred van der Heide, Vice-President of Product Strategy, Descartes.
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