IT function has rapidly changed to keep pace with business

Umesh Bhapkar, Director IT – Synechron

“As businesses are fast changing to meet the rising customer expectations, combined with increased business complexity and rapid technological advancements, the role of Information Technology function has rapidly changedas well to keep pace with the business.IT at Synechron has rapidly evolved from mere support function in the past to a much more agile, customer centricandinnovativefunction.IT played vital role in the Synechron’ s recent acquisitions in Europe to integrate the business processes, be it our ERP System, EAG Apps, Infrastructure Integration and communication and collaboration tools such as Skype& Yammerenabling Synechron entities to work together as one team and onecompany.The Employee productivity initiatives such as Office 365 deployment, Document Management System enabled our users to do more. The IT Asset & Mobile Device Management initiatives have helped provide clear visibility of company assets and optimise costs. All these are key aspects of IT strategy and are part of the agenda in the executive meetings.IT has now taken the role of an enabler of business growth and innovation is all pervasive in our business. As we work with financial industry, Information security management is of paramount importance, and thus is at the core of our IT Strategy. Compliance with ISO 27001, PCI DSS, SSAE SOC and GDPR standards are just an affirmation of our commitment.

The convergence of Big Data, increased computing capabilities, and user demand has created a perfect storm in the recent days where AI applications are evolving at a rapid pace.

Cognitive computing and artificial intelligence represent the next big wave in supercomputing and can be used in IT systems very well. For instance,the event based smart rules created on our Intrusion Detection systems help correlate various events and unfold any security incidents or unauthorised intrusion attempts into our network.  Our IT ServiceDesk uses smart Assistant system based on past similar issues logged by our usersand makes use ofknowledge management providing quick solution as they type in an issue saving them valuable time.  The Advanced Machine learning used in our anti malware system analyses trillions of examples of good and bad files that are contained in global intelligence network to ensure malware free end points.

The smart email categorisation based on simple rules allowing our users focusing on the things that have higher priority from the rest. There are several such examples that can be applied and used in everyday work life. 

The new IT function is very agile, has our customers at the center of IT Strategy and is much more innovative than ever before.  The business is relying on IT function to be able to develop – or partner appropriately to deliver – an infrastructure that enables them to leverage the capabilities of technologies such as cloud computing, virtualisation and artificial intelligence, all of which have quickly become essential part ofour business success.

Technology has changed the way we work at Synechron. Most of our employees now use multiple devices daily, internal business processes are largely controlled through IT applications and customers expect to be able to communicate with organizations through several digital channels, simultaneously.

The common thread through all of this is IT. From network expansion and data management to cyber security and application development, IT function have a hand in virtually all the essential cogs that keep our organization up and running.IT team understandsvery well the strategic value it brings in the industry we serve which very heavily technology driven and IT is working side-by-side with management to meet business demands.”