ISO certifies Cyberoam GSMC

Cyberoam has announced that it has become world’s first network security player and the only UTM vendor to achieve global ISO 20000:2011 certification. Assessed by Det Norske Veritas (DNV) Ltd of UK, certification Cyberoam Global Support Management Centre (GSMC) has been recognized for demonstrating excellence in post-sales product and technical support to its global customers. The certification is acknowledged as international ‘gold standard’ in IT services management and maintained by the International Organization for Standardization (ISO). 

Speaking on the occasion Harish Chib, Sr. Vice President, Cyberoam Technologies said, “We are very pleased to have accomplished this rare feat. We understand that more and more organizations, irrespective of their scale, size and business nature seek to implement stronger network security backbone. They expect network security to be the strongest link in their IT infrastructure and see technical support carrying strategic importance. I’m glad to say we have succeeded in fulfilling our global customers’ expectations to ensure admirable quality system for post sales technical support, to help them build adequate cyber resilience. We are proud to acknowledge excellent work from our Global Support Management Centre that resulted in Cyberoam’s achievement of global ISO 20000:2011 certification.” 

The achievement strengthens Cyberoam’s thought-leadership in Network Security which believes in fostering customer experience with steadfast post sales assistance. At the same time, it also indicates the company’s commitment to establish a quality system for process-driven effective IT service delivery that is at par with the best names in global IT industry.