Intelliverse empowers mid-market and SMEs with new contact centre solution

Intelliverse Telecom has announced the launch of a multi-channel cloud-based next-generation contact centre solution suite, IntelliSync, specially designed for contact centre organization of all sizes that can help business radically enhance customer collaboration, drive agent productivity, enhance efficiency and quality of customer service. 

V. R. Kirubakaran (VRK), Country Manager, Intelliverse Telecom, said, “IntelliSync’s contact centre solution is designed to engage customers across every channel, device and touch points, and effectively drives multi-channel customer service while reducing operational costs through efficiency gains.” 

He added, “The cloud-based, multi-channel inbound and outbound contact centre platform provides our customers a unified agent desktop with a 360-degree customer view, advanced analytics and reporting features.”

Besides the enterprise-level customers, the SME and mid-market customers can now have access to world-class technology without spending a lot of money.

IntelliSync’s contact centre solution comes with a fully integrated Computer Telephony Integration (CTI). The solution also schedules outbound marketing campaigns, manages voice recordings with ease and efficiently, creates comprehensive reports for agent productivity, process efficiency, organizational performance, insight into customer interactions and metrics tracking.