IGL enhancing customer experience with latest technology
Indraprastha Gas Limited (IGL)
Head of the organization - Gajendra Singh (Chairman)
Website - https://www.iglonline.net/
A natural gas distribution company, Indraprastha Gas Limited (IGL) was incorporated in the year 1998. In 1999 it took over the Delhi City Gas Distribution Projectfrom GAIL for laying a network of gas distribution pipelines in the National Capital Territory of Delhi to consumers in the domestic, transport, and commercial sectors.
In order expand its network in the city, by adopting IoT based smart gas metering system that underpins strategy to boost efficiencies and enhance customer experience. This is for the first time that this technology is being deployed by any city gas distribution company in India. The new technology will let customers monitor their gas usage more accurately in real-time against available credit, allowing for increased operational efficiency for IGL.
Earlier, the company, for better customer experience and to reduce the queues at the CNG stations, has come up with ‘CNG Queue Management’ app which will help people by telling the average waiting time at the stations with a radius of 5 km and beyond.The ‘CNG Queue Management’ app is one of the most vital steps taken by IGL, as part of digital initiatives for improving consumer service and satisfaction.
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