IceWarp's custom-made solutions allow organizations to work efficiently

Pramod Sharda, CEO, IceWarp India & Middle East

Digital transformation impact on customer experience

“Today, companies are looking for digital tools and solutions that can be used remotely anywhere, anytime on their choice of device. In order to keep up with this new mantra of “always-connected” customer, we are rapidly moving from an increasingly-digital world to one that is digital-only. In this era of work-from-home and hybrid work culture, there's an ever-increasing demand for all-in-one collaboration solutions. In response to the global shift in work models, usage patterns and customer feedback, enhanced features and conveniences are innovated in video conferencing and collaboration solutions. There are a bevy of new aspects that make remote work more pleasant, simple, personalized and secured for end-users. Organizations need collaborative tools wherein the true digital transformation would happen. Seamless collaboration within teams or external world is necessary to bring in the digital experience especially in the current scenario with pandemic and post pandemic world.

There has been a progressive development of capabilities to enable the end customers to attain their tasks using the video mode of connectivity with the team, vendors, and users”.

Different Ways Of Seamlessly Delivering Data & Insight

“Today every organization is looking for solutions or platforms that can be used to engage with their partners, customer and employees across geographies in one go giving them an upper edge. One of the biggest advantages of the IceWarp platform is the scalability and platform approach that allows users to leverage our solutions for messaging, video conferencing, sending updates and multiple other things. To build and devise tailor-made solutions that best fit customers, IceWarp analyzes the problem areas that keep an organization from achieving the set goals. We design systems and practices to overcome the difficulties that have delayed them in the past. By collaborating and understanding the unique business requirements, IceWarp is able to generate custom-made solutions that allow an organization to work more efficiently and communicate proactively with their clients”. 

Preparing to get into the phase of next normal  

“The current scenario has opened up newer avenues with demand increasing for collaboration tools. 

Today, everyone is virtually attending webinars, meetings, collaborating on the go with multiple devices. This all has further fueled the growth for players like us. And, we, being flexible enough in our offerings; by catering to the market by helping brands/organizations save their TCO (Total cost of ownership). Our strategy is in line with the customer requirements where data location to be local (IceWarp has cloud infrastructure in local datacenters) is a concern to maintain regulatory compliances as well as giving an extra edge by the flexible offering of space too- ‘pay for what you use’ model. Moreover, we specialize in hybrid implementations wherein customers can build a hybrid environment wherein IceWarp can co-exist with any other email solution MS Office 365 or G Suite”.